Deliveries are made on weekdays, Monday to Friday, excepting public holidays. Your order will have a delivery note with the products ordered as well as an invoice with all product costs, admin and delivery fees and Value-Added Tax. You or your authorised representative will be asked to confirm receipt of the order by signing a duplicate delivery note copy. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
Returns and Refunds
Should you need to return an item received through our delivery service, it is your responsibility to return the item to Khulisa together with your original invoice and delivery note received.
Most goods will be refunded or exchanged if they are returned within 14 business days of purchase. If they were defective when received, Khulisa reserves the right to refer returned goods for technical assessment by the manufacturer or authorized supplier.
Your money will be refunded back to the form of payment you used for the order (either EFT or Credit Card). The refund should be processed within 14 business days of the returned items having been checked by our quality control team.
If for any reason you would like to cancel an order this may be done by emailing firstname.lastname@example.org. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.
Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until products are delivered.